> For the complete documentation index, see [llms.txt](https://django-cloud.gitbook.io/django-cloud-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://django-cloud.gitbook.io/django-cloud-docs/community-and-support/support.md).

# Slack and getting help

The fastest way to get help is our Slack community. Early users and the team are there every day.

[**Join the DjangoCloud Slack**](https://join.slack.com/t/djangocloud/shared_invite/zt-4c3r2le5w-6BOCmVBJ3OykUwkCkUqlEg)

## Asking a good question

You'll get an answer faster if you include:

* the **project name** (its slug) and the **release number**, for example `my-shop` v7
* what you ran: the command, or the push that triggered the deploy
* the **error or the last lines of the log**
* whether it worked before, and what changed

Never paste access keys, tokens or the contents of your environment variables.

## Where to ask

| You want to...                                | Go to                                                             |
| --------------------------------------------- | ----------------------------------------------------------------- |
| Ask a how-to question or share what you built | The Slack community.                                              |
| Report something that looks broken            | The Slack community, with the details above.                      |
| Check what's known to be unfinished           | [Known limitations](/django-cloud-docs/reference/limitations.md). |

## Paid support

Company includes technical support, and Enterprise includes priority support. Both plans are coming soon.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://django-cloud.gitbook.io/django-cloud-docs/community-and-support/support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.